PAYMENT METHODS

We accept Visa, Mastercard, Discover , and American Express Cards.

Refund, Returns and Cancellation Policies:

We want you to love what you've ordered! If you are not satisfied for any reason, simply return the item to us in its original packaging and condition within 30 days and we'll be happy to make an exchange or issue a refund. (Shipping costs are non-refundable unless the return is a result of our error.) Once we receive the item, we will promptly issue a refund to the credit card used for purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

How to Return or Exchange an Item If you would like to return or exchange an item, simply follow the instructions below:

1) Email our customer service center at customerservice@eklecticmixgiftsanddesigns.com to obtain an RA (Return Authorization) number. No returns will be accepted without an RA number.

2) Repack the item securely in its original packaging along with the packing slip.

3) Make sure you include your RA number in the following address, and mail the item back to us:

Eklectic Mix GAD Returns RA # (include your RA number here) 9800 S. 2nd Avenue Inglewood, CA 90305

We highly recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Priority Mail), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.

If you receive an item that is damaged, defective, or is not the item you ordered, please save the box and all of the packing material and contact us immediately. We'll tell you how to send it back to us at our cost, and we'll send you a replacement right away.

FREQUENTLY ASKED QUESTIONS:

SHIPPING METHOD

We use UPS (United Parcel Service). We also Ship USPS Priority mail (United States Postal Service) which means from shipping date you should get your purchase within 2-4 days Monday-Saturday. Shipping method is our option unless you specify in the comments section of the order form.

All shipments are shipped from Los Angeles, California

WHERE DO YOU SHIP?

At this time we only ship within the United States, Alaska and Hawaii.

HOW WILL I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive an email notification outlining the specifics of your order such as : When your order was shipped; tracking number; shipping carrier; and date that the order was shipped. You can always contact the shipping department at: shipping@eklecticmixgiftsanddesigns.com